Frequently Asked Questions
Everything you need to know about our innovative housewares and service.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for kitchenware?
We offer a 30-day return policy for all unused products in their original packaging. Please note that for hygiene reasons, items that have been used for food preparation cannot be returned.
Do your products come with a warranty?
Yes, most Joseph Joseph products are covered by a 2-year guarantee against manufacturing defects. Some premium ranges may offer extended warranties, which are specified on the product page.
Are your plastic products BPA-free and food safe?
Absolutely. All our food-related products are made from high-quality, BPA-free materials and are rigorously tested to meet international food safety standards.
How can I clean and maintain my Joseph Joseph items?
Care instructions vary by product. While many of our items are dishwasher safe, we recommend checking the specific care label or the 'Usage & Care' section on the product page for best results.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.