Returns & Exchanges
We want you to be completely satisfied with your Joseph Joseph purchase, which is why we offer a 30-day window for returning unused items in their original packaging. Our streamlined process ensures that upgrading your home with our innovative designs remains completely worry-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boxes and secure them with tape to ensure they remain protected during transit.
Attach the Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return shipment.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing